PRESS STATEMENT – PRESS STATEMENT – PRESS STATEMENT

IMMEDIATE RELEASE

SDLP MLA BURNS: AER LINGUS GAFFE NOT FAULT OF CUSTOMERS
 

SDLP South Antrim MLA Thomas Burns has said that Aer Lingus may have to compensate passengers who booked flights for £4 on the official website and then had their tickets cancelled as the result of a mistake on the airlines behalf.  

Mr Burns stated: “Many people must have thought that this was some kind of flight of fancy by Aer Lingus and while the offer would seem too good to be true it should never have been advertised on the company’s website. There is a duty on companies to ensure that the content of their websites and advertising campaigns are accurate. Consumers cannot be blamed for taking at face value offers which appear on websites.

Aer Lingus say they will not compensate any passengers who booked these flights. They should realise that as a result of their error many people may have made arrangements and plans based upon the dates and times of these ‘cheap’ flights. For many this would have involved the outlay of a significant sum of money. Aer Lingus may have to rethink this policy if a number of passengers have been left in this position and out of pocket due to their mistake.”

ENDS